Privacy Policy

High Performance Tutoring, LLC
Effective Date: December 10, 2025


1. Introduction

High Performance Tutoring, LLC (“High Performance Tutoring,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect from clients, parents/guardians, students, website visitors, and other users of our services.

This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and what choices you have. By using our website, contacting us, or using our tutoring services, you agree to the practices outlined in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

  • - Our website(s) and online forms
  • - Phone, text, and email communications
  • - Scheduling, billing, and CRM systems we use
  • - Both in-person and online tutoring services
It does not apply to third-party websites or services that we do not control, even if you access them through our site.

3. Information We Collect

The information we collect depends on how you interact with us. We may collect the following types of information:

3.1 Information You Provide Directly
You may provide information when you fill out contact forms, call or text us, schedule sessions, purchase tutoring hours, or respond to surveys. This information may include:

  • - Contact information (name, email address, phone number, mailing address)
  • - Student details (name, grade, school, academic goals, subjects, test dates)
  • - Billing information (processed securely via third-party providers)
  • - Communications such as messages or consultation notes
3.2 Information from Parents/Guardians
Because many of our students are minors, parents or guardians provide most of the account and billing information. They may share:
  • - Student academic information
  • - Scheduling preferences
  • - Details relevant to in-home tutoring sessions
3.3 Information Collected Automatically
When you visit our website, we or our service providers may automatically collect:
  • - IP address
  • - Browser and device information
  • - Pages visited and usage statistics
  • - General location based on IP address
This is typically collected through cookies and similar technologies.

4. How We Use Your Information

We use personal information for purposes including:

  • - Providing tutoring services and matching students with tutors
  • - Scheduling and managing tutoring sessions
  • - Billing, payment processing, and accounting
  • - Customer support and responding to inquiries
  • - Improving our services and website
  • - Sending service updates or promotional communications (you may opt out)
  • - Complying with legal obligations and ensuring safety
We only use personal information in ways consistent with the purposes described above.

5. How We Share Your Information

We do NOT sell your personal information for money.

We may share information in the following situations:

Service Providers / Vendors
We use trusted third parties such as:

  • - Payment processors (Square, PayPal, Venmo)
  • - SMS and communications platforms (Twilio)
  • - Scheduling and CRM systems
  • - Analytics providers (Google Analytics)
These providers may access your information only as needed to perform services on our behalf.

Tutors and Staff
We share relevant student details (e.g., name, grade, subjects) with assigned tutors to deliver effective tutoring.

Legal and Safety Reasons
We may share information if required by law or if necessary to protect rights, safety, or prevent fraud.

Business Transfers
If High Performance Tutoring undergoes a merger or acquisition, personal information may be transferred as part of the transaction.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • - Remember preferences
  • - Analyze site usage and performance
  • - Improve user experience
  • - Understand traffic trends
Cookies may include strictly necessary, functional, and analytics cookies. Most browsers allow you to control cookie settings. Disabling cookies may affect website functionality.

7. Children’s and Minors’ Privacy

Our website and services are directed toward parents, guardians, and adult students.

  • - Individuals under 18 may not create accounts or enter payment agreements.
  • - Parents or guardians must set up accounts and are the legal customers.
We may collect limited information about minors only as needed for tutoring services.

We do not knowingly collect personal information from children under 13 without parental consent, in accordance with COPPA. If you believe we collected such information without consent, please contact us so we can remove it.

8. Data Retention

We retain personal information as long as necessary to:

  • - Provide tutoring and support services
  • - Maintain accurate business, financial, and legal records
  • - Comply with tax and regulatory obligations
  • - Resolve disputes and enforce agreements
When information is no longer needed, we may delete or de-identify it in accordance with applicable laws.

9. Data Security

We take reasonable administrative, technical, and physical measures to safeguard personal information. However, no system is completely secure, and we cannot guarantee absolute protection of your data. You share information with us at your own risk.

10. Your Choices

You have several choices regarding your data:

  • - Request updates or corrections to your information
  • - Opt out of marketing emails or texts (you may still receive necessary service messages)
  • - Manage cookie preferences through your browser

11. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • - Right to know what personal information we collect and how we use it
  • - Right to request deletion of your personal information (with certain exceptions)
  • - Right to correct inaccurate information
  • - Right to opt out of any future sale or sharing of personal information
  • - Right to be free from discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below. We may need to verify your identity before responding.

12. Other State Privacy Rights

Some U.S. states provide similar rights regarding personal data, including rights to access, delete, or correct information. We comply with applicable state laws and will honor requests as required.

13. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal requirements. The “Effective Date” above indicates when the Policy was last updated. Continued use of our services after updates constitutes acceptance of the revised Policy.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Mailing Address:
High Performance Tutoring, LLC
66 Exchange Place #50
Salt Lake City, UT 84111

Email: info@highperformancetutoring.com
Phone: (801) 508 - 4080